Police Communications Supervisor

Salary: $61,318.40 To 88,379.20 Annually.

Position Summary:

Under general direction of the Police Lieutenant/Manager, manages and supervises the public safety communications center operations; plans, assigns and manages the work of members in the communications center; provides complex and diversified administrative assistance for the Police Lieutenant/Manager; ensures compliance with rules, regulations, laws and policies; ensures 24-hour uninterrupted communication service; and serves as a liaison to department.

Essential Functions:

1. Manages and supervises communications center; makes hiring, disciplinary and termination recommendations; completes employee performance evaluations and trainees’ daily observation reports; determines training needs; provides counseling, coaching, remedial training, and discipline.
2. Assists in developing and administering the communication center and records budget; manages equipment/technology issues; maintains uninterrupted service of 9-1-1 phone equipment, radio equipment, computer-based systems and recording equipment; evaluates and manages requests for records and audio recordings; manages and coordinates with vendors for related equipment repairs or orders.
3. Develops staffing recommendations; assists in developing and maintaining short- and long-term strategic staff planning; and complements staffing in the event of staffing shortage.
4. Assigned as the ACJIS/NCIC System Security Officer (SSO); responsible for ensuring compliance with all applicable laws, rules, regulations; responsible for personnel training, terminal operator certification (TOC) compliance, records validations, hit confirmations, operation audits, problems concerning ACJIS network usage, updating/dissemination and security of manuals and other ACJIS/NCIC publications and site security; and acts as the liaison between this agency and DPS.
5. Investigates incidents of misuse; assures compliance from all employees; maintains security of user contacts and data; prepares for and attends ACJIS audits; acts as liaison between agency, state, and federal governing entities; maintains information resources; and develops and maintains departmental policies and procedures.
6. Ensures efficient and productive operations of the communication center and police records function; implements and manages customer service improvement plans; and develops and implements clear goals and objectives.
7. Provides excellent customer service to all community members, coworkers, and other public safety organizations.
8. Meets regularly with subordinates to identify strengths and weaknesses in performance and provides counseling toward career goals.
9. Investigates acts of employee misconduct or poor performance. Prepares documentation and recommendations for informal and formal discipline when warranted.
10. Prepares shift schedules, approves overtime, and coordinates shift assignments/attendance to meet staffing needs.
11. Reviews shift activities with the Police Lieutenant/Manager and/or Communications Specialists to ensure accurate exchange of information and consistency in responses.
12. Maintains Communications Specialist Training Program, including phase information, training modules, checklists, daily observation reports, trainer guidelines, classroom curriculum, and all associated training material for communications specialists.
13. Understands, utilizes, and directs the operation of sophisticated interactive technical communications technology, software and equipment that support a 24/7 communications operation including law enforcement radios, 9-1-1 telephone system, Computer Assisted Dispatching/Records Management System (CAD/RMS) and other software applications, ACIC/ NCIC file functions, printers and voice data recording devices.
14. Investigates complaints from citizens, partnering agencies, users and/or internal employees.
15. Prepares professional written report of findings and recommendations in a timely manner.
16. Identifies and works in conjunction with supervisor when ordering materials and supplies.
17. Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary.
18. Encourages and facilitates a positive environment for building team efforts and problem-solving work-related issues.
19. Maintains or performs website content function within assigned role.
20. Performs other duties and responsibilities as required.

Requirements:

• Four years of increasingly responsible experience involving police dispatch, records management, and related services including two years of supervisory responsibility.
• High school diploma/GED or equivalent with two years of course work or vocational training in criminal justice, office management, communications, records management, computer science, public administration, or a related field.
• Ability to pass an extensive background check, including a polygraph examination and drug screen.
• Possession of, or ability to obtain, a valid Arizona driver’s license within two months of hire.
• Possession of, or ability to obtain, an Arizona Criminal Justice Information System TOC certification within six months of hire.