Police Communications Operator

El Paso, TX
University of Texas at El Paso

Salary: $36,500 annually.

Open Until Filled.

Position Summary:

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. This position will also serve as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Essential Functions:

  • Answers Emergency 9-1-1 and non-emergency telephone calls for police, security, and technical support events and services.
  • Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.
  • Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.
  • Monitors closed circuit television (CCTV) for situations indicating a need for a law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response.
  • Composes and distributes shift and found property logs and performs other police communication center paperwork.
  • Provides police personnel information from local, state, and national crime information centers.
  • Retrieves and enters computer data for emergency response personnel within the service area.
  • Must be able to work various rotating shifts, including weekends and holidays as assigned.
  • Complies with all State and University policies.
  • Other duties as assigned.

Requirements:

  • Minimum Education required: High school diploma or general education degree (GED).
  • Minimum Experience required: One (1) year of experience in customer service or related field.
  • Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license within first year of hire.
  • Must be a United States citizen by regulations of The Texas Commission on Law Enforcement.

Preferred Requirements:

  • Associate’s degree or thirty credit hours in Criminal Justice or related field.
  • One (1) year experience in a physical plant, public safety or emergency communications field.