Police Communication Supervisor

Position Summary:

A Police Communications Supervisor plans, organizes, coordinates and schedules the day-to-day police dispatch activity for the University of South Florida Police Department, ensuring compliance with all applicable regulations, policies, and operating standards. This position also reviews applications and assists in conducting preliminary interviews of all Police Communications Specialist applicants and assists the Manager in coordinating the hiring process.

Essential Functions:

• Supervises the activities of a team of Police Dispatchers. Devises work schedule for employee and clerks to cover shifts twenty-four hours a day.
• Assists the Communications and Records Manager in the hiring process for all new applicants. This process includes reviewing applications, interviewing and scheduling additional steps in the hiring process.
• Maintain monthly CJIS Validations for FCIC/NCIC entries.
• Trains new personnel and arranges for additional training seminars or workshops.
• Resolves problems and questions presented by subordinates regarding work methods or proper procedures to follow.
• Recommends to Manager and implements approved changes in procedures; communicates changes to all staff affected.
• Reads, examines and reviews log reports and computer input prepared by staff for accuracy; makes corrections and forwards to appropriate staff.
• Performs duties of Emergency 911 system as required.

Requirements:

• This position requires a high school diploma and three years dispatching experience; or, Associate’s degree and one year dispatching experience; or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• 4 years of directly relevant experience may be substituted for bachelor’s degree.
• 6 years of directly relevant experience may be substituted for master’s degree.