Police Communication Operator

Position Summary:

The Police Communication Operator communications activities necessary for providing emergency and non-emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. This position also query, enter, and update information in electronic record management systems, greet and assist visitors. Work schedule may be subject to change with or without advance notice.

Essential Functions:

• Operate and monitor radio transmissions via a two-way police radio. Receive and transmit messages to and from TU law enforcement and security officers on complaints, crimes in progress and general police communications. Operate the ACIC/NCIC criminal computer according to rules and regulations established by the State of Alabama and follow all rules and regulations as stated in the communications standard operating procedures (SOP) manual. (35%)
• Dispatch emergency complaints to the officers as they are received through the 911-system for requests of an emergency nature. Operate all equipment associated with the enhanced NCIC SOP. (20%)
• Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatches the same to appropriate personnel. (10%)
• Monitor the Police Scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%)
• Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the F.C.C. and the TU Police Department. (10%)
• Operate a personal computer system that provides information from criminal justice information system (CJIS) and the University, for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%)
• Assist in the operation and the transmission of the Emergency Alert and perform other duties as assigned (5%)

Requirements:

• High School diploma. Associate’s degree preferred
• 3 to 5 years of administrative experience or related experience
• Experience working with the public and responding to customer service requests
• This position is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms. Occasionally lift and/or move objects weighing up to 10 pounds. Vision and hearing at or correctable to normal ranges. This position requires the ability to operate a keyboard and calculator at efficient speed.