Lead Police Dispatcher
Salary: $21.00 per hour
Position Summary:
The Lead Police Dispatcher serves the various constituencies of Case Western Reserve University in a manner that is consistent with the educational philosophy and principles of the institution. The primary objective of the position is to reduce the threat of physical harm, protect the physical assets of the university, and provide assistance and emergency response services as warranted.
Essential Functions:
- Develop training protocol for new and existing Public Safety Dispatch Center personnel. Teach basic police dispatch procedures and terminology. Evaluate and document performance. (17%)
- Perform the duties of police dispatcher. (39%)
- Dispatch and receive radio calls to police and security personnel, handle emergency communication information and make proper notifications per department guidelines. Monitor all phones, radios, designated CCTV locations and alarms taking appropriate action from information received and notifying the appropriate contacts. (12%)
- Responsible for the computer aided dispatch incidents and reviewing for quality assurance purposes. Match the email requests to the computer aided dispatch incidents recorded to ensure that contractors are following the proper procedure. (7%)
- Responsible for the timely testing of panic buttons, blue light phones, camera testing and documentation according to the tracking system. Manage emergency telephone audit reports. Verify weekly telephone audit sheets and submit information to Telephone Services. (7%)
- Preparation and/or data input of various security forms and reports such as incident reports, CAD¿s, maintenance calls, routine calls for service, discrepancies, access requests, etc. Operate and input data into ARMS computer. Maintain regular and complete logs. (7%)
- Responsible for reporting any problem with dispatch equipment including camera monitors, computers, alarms, radio equipment, to the director. (4%)
- Receive and dispatch maintenance calls, urgent calls for physical security, maintain card access requests for housing and act as university operator after business hours. Receive and disseminate pertinent information to the assistant director of parking maintenance. (3%)
- Maintain/update an accurate record of building and room openings. Issue keys to faculty, staff and students per university key control policy on a pre-arranged basis. (2%)
- Perform other job related duties as assigned. (2%)
Requirements:
- Experience: 3 to 5 years of related experience required; dispatch/communications experience preferred. Must pass a background investigation, including criminal history.
- Education/Licensing/Certifications: High school education required; 2-year degree in law enforcement/ criminal justice preferred. Possess a valid Ohio operator’s license with no significant violations. Public Safety Telecommunicator I and Association of Public-Safety Communications Officials (APCO) Certified Training Officer certification required at the time of or within 12 months of hire. Certification must be maintained throughout tenure. Emergency Medical Dispatcher certification by APCO is preferred.