Lead Communications Officer/Police Dispatcher

Cleveland, OH
Case Western Reserve University

Position Summary:

The Lead Communications Officer/Police Dispatcher serves the various constituencies of the university in a manner that is consistent with the educational philosophy and principles of the institution. The primary objective of the position is to reduce the threat of physical harm, protect the physical assets of the university, and provide assistance and emergency response services as warranted.

Essential Functions:

  1. Perform the duties of communications officer/police dispatcher. (39%)
  2. Develop training protocol for new dispatch personnel. Teach basic dispatch procedures and terminology. Evaluate and document performance. Report information to director (17%)
  3. Dispatch and receive radio calls to police and security personnel, handle emergency communication information and make proper notifications per department guidelines. Monitor all phones, radios, designated CCTV locations and alarms taking appropriate action from information received and notifying the appropriate contacts. (12%)
  4. Responsible for the computer aided dispatch Incidents and reviewing for quality assurance purposes. Match the email requests to the computer aided dispatch incidents recorded to ensure that contractors are following the proper procedure. (8%)
  5. Responsible for monthly panic alarm, blue light, and camera testing and Quick Base entry. Manage emergency telephone audit reports. Verify weekly telephone audit sheets and submit information to Telephone Services. (8%)
  6. Preparation and/or data input of various security forms and reports such as incident reports, CAD’s, maintenance calls, routine calls for service, discrepancies, access requests, etc. Operate and input to ARMS computer. Maintain regular and complete logs. (7%)


  • Experience: 3 to 5 years of related experience required; dispatch/communications experience preferred.
  • Must pass a background investigation, including criminal history.
  • High school education required; 2-year degree in law enforcement/ criminal justice preferred.
  • Possess a valid Ohio operator’s license with no significant violations.
  • Public Safety Telecommunicator I certified required at the time of or within 12 months of hire.
  • Certification must be maintained throughout tenure.
  • Emergency Medical Dispatcher certification by the International Academies of Emergency Dispatch preferred.