(Lateral) Telecommunications Operator (911 Dispatcher)
Salary: $30.11/hour
Position Summary:
Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly.
Essential Functions:
- Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department’s Telecommunications Center;
- Perform constant data entry and retrieve information from a variety of computer systems;
- Extract data and record essential information during emergency calls;
- Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems;
- Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries ( Training and certification courses provided );
- Perform general clerical duties; Other duties as assigned related to position.
Requirements:
- This position requires a high school diploma or GED equivalent. Candidate must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency and must have experience in police dispatching and call taking.
- Candidate must possess the ability to work rotating shifts during training period. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.
- Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.