Lateral Public Safety Dispatcher (911 Operator)
Salary: $36.90 – $44.85 Hourly
Position Summary:
The City of Ventura is accepting applications for the position of Public Safety Dispatcher. The Public Safety Dispatcher is a critical position and is responsible for receiving, screening and responding to incoming emergency and non-emergency calls for police assistance. The position also has the responsibility to dispatch appropriate units as necessary and maintain necessary communication with units during their response to calls. Dispatchers also perform a variety of clerical, record-keeping and general support duties related to communications activities.
Essential Functions:
- Will be an experienced public safety dispatcher, with another police or fire agency;
- Enjoy being part of the communications team and contributing to public safety in the community;
- Be able to handle multiple tasks simultaneously, making quick, logical decisions in high-pressure situations;
- Remain calm and able to continue working when violent or highly emotional situations are occurring; and
- Respond diplomatically and tactfully to people of diverse backgrounds and when they may be confused, irate, upset, under the influence, or irrational.
Requirements:
- License: Depending on assignment, possession of a valid California Class C driver’s license may be required.
- Certificate: Typing speed of 35 words per minute is desirable.
- A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable.
- In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required.