Lateral Police Dispatcher

Cottage Grove, OR
Cottage Grove Police Department

Salary: $67,795 annually.

Position Summary:

This position performs specialized duties in the operation of a public safety communications system. This includes operating complex communications equipment for emergency and non-emergency situations, requests for assistance by police, fire, and emergency medical response units, dispatching and monitoring appropriate emergency public safety units, and keeping accurate records of communications received and transmitted.

Essential Functions:

  • Professionally interact with City staff, the general public, and other agencies using courtesy, tact, and good judgment.
  • Answer 9-1-1 calls for response to life threatening emergency situations— simultaneously with general requests for assistance—and dispatch appropriate emergency service responders.
  • Accurately enter and update calls for service and police daily activity into the CAD system.
  • Accurately access state and national computerized information and disseminate same to requesting emergency responders.
  • Listen and paraphrase effectively, while relaying information clearly and distinctly in a well-modulated and pleasant voice.
  • Provide technical assistance to and problem-solve with staff on an as-needed basis.
  • Monitor prisoners by audio and visual monitors.
  • Assist public with requests for information and assistance.
  • Work various shifts, weekends, and/or holidays.
  • Perform other duties as assigned.


  • High school graduate or equivalent. DPSST certification preferred, however, prior experience in telecommunications with some college education is acceptable; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and ability to perform the above described duties.
  • Department of Public Safety Standards and Training (DPSST) basic telecommunicator and emergency medical dispatch certifications, or ability to obtain within one year of hire date.
  • Pass comprehensive background investigation, including criminal history, credit, and driving record check.
  • Qualify for access to Law Enforcement Data System (LEDS) and Criminal Justice Information System (CJIS) records.