Lateral Emergency Communications Dispatcher

Richland, WA
Richland Police Department

Salary: $29.36 – $40.46 Hourly

Requirements:

  • High school diploma or equivalent.
  • One (1) year of customer service experience involving substantial customer interaction in a fast-paced environment.
  • Two (2) years of experience working in a 911 center.
  • Working knowledge of Microsoft Office Outlook and Word.
  • Data-entry skills with speed and accuracy, and ability to type 35 wpm with accuracy.
  • Obtain and maintain ACCESS Level I or II certification within one (1) year of hire date.
  • Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.

Preferred Requirements:

  • Prior successful experience in a fast-paced and multi-tasked public contact environment (e.g. medical intake, bank teller, server, or barista) or a public safety communications environment.
  • Knowledge of Benton and Franklin County streets, locations, and landmarks.
  • Excellent oral communication skills to include a clear and confident speaking voice with good diction.
  • Demonstrated background providing excellent customer service with tact, patience, and courtesy while maintaining a calm and professional demeanor with callers who may be verbally abusive, emotionally upset, uncooperative, or frightened.