Emergency Telecommunicator

Traverse City, MI
Grand Traverse County Sheriff

Salary: $23.10 USD

Position Summary:

Primary function of the job is to take calls and dispatch emergency and non-emergency units and personnel, as well as provide emergency medical instructions to callers. Work requires interpretation, analysis, and anticipation of effect to resolve problems. Employees in this job have no formal supervisory role, however, work as part of a team and are responsible for ensuring that the team meets its objectives.

Essential Functions:

  • Takes emergency and non-emergency requests for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information.
  • Provides emergency medical instructions via communication equipment, verbatim, per a prescribed format.
  • Monitors police traffic interacting with citizens, witnesses, suspects, and/or other applicable parties to assist in the safety of personnel and gather and report on information.
  • Tracks arrests and prepares related paperwork for data entry.
  • Enters a variety of information into applicable database(s).
  • Answers routine questions for emergency service staff and dispatches orders for commanders.
  • Receives and processes a variety of time sensitive data and information in assigned area of responsibility.
  • Sorts, files, and maintains materials (paper, computer, or imaging), retrieves file materials, and keeps a record of file movement.
  • Obtains critical data from various sources for warrants and enters LEIN and local data base.
  • May perform other support staff functions as requested.

Requirements:

  • High School Diploma or G.E.D. supplemented by advanced college coursework in data processing or related field.
  • Less than 3 months related experience.
  • Must be able to pass the NENA (National Emergency Number Association) Hearing Standards for Public Safety Telecommunicators, as outlined in Document 54-002 and dated June 10, 2006.