Emergency Telecommunications Dispatcher
Salary: $ 22.2069 (minimum) up to $ 23.8517 (maximum) per hour ($27)
Position Summary:
Receives requests for police, fire, and emergency medical assistance, including Enhanced 911 (E911) service. Answers telephone calls and dispatches service unit using computer keyboard for data entry into Computer-Aided Dispatch (CAD) to maintain records of incoming calls and dispatching. Monitors police, fire, and other alarm systems. Performs tests and minor maintenance of the emergency telecommunications equipment
Essential Functions:
- Processes incoming E911 and other phone calls, obtains detailed information, makes appropriate disposition of the call
- Operates radio, telephones, recording systems, computer systems, E911 equipment, alarm and security systems, and various other police and public safety information systems.
- Receives and processes radio transmissions from police and other various public safety providers and maintains appropriate records.
- Processes information regarding other agencies and departments, enters, and retrieves a variety of data from computer and other information systems.
- Maintains records.
- Operates and maintains standard office equipment.
- Maintains logs including communications, resource and referral data, and the location of personnel and equipment.
- Follows communications center guidelines, directives, announcements and special orders.
- Broadcasts pertinent weather bulletins or other civil defense bulletins.
Requirements:
- Must be fluent in English.
- Must be able to remain calm in an emergency.
- Must have a MA Driver’s license and reliable transportation.
- Ability to write/type proficiently.
- Current APCO (Association of Public Safety Communications Officials) certification and Telecommunication certification.
- High School graduate or equivalent.
- Must pass a criminal background check and drug check. If not certified, must become certified in APCO and Telecommunication within one year of hire date.