Emergency Telecommunications Dispatcher

Holyoke, MA
Holyoke Police Department

Salary: $ 22.2069 (minimum) up to $ 23.8517 (maximum) per hour ($27)

Position Summary:

Receives requests for police, fire, and emergency medical assistance, including Enhanced 911 (E911) service. Answers telephone calls and dispatches service unit using computer keyboard for data entry into Computer-Aided Dispatch (CAD) to maintain records of incoming calls and dispatching. Monitors police, fire, and other alarm systems. Performs tests and minor maintenance of the emergency telecommunications equipment

Essential Functions:

  • Processes incoming E911 and other phone calls, obtains detailed information, makes appropriate disposition of the call
  • Operates radio, telephones, recording systems, computer systems, E911 equipment, alarm and security systems, and various other police and public safety information systems.
  • Receives and processes radio transmissions from police and other various public safety providers and maintains appropriate records.
  • Processes information regarding other agencies and departments, enters, and retrieves a variety of data from computer and other information systems.
  • Maintains records.
  • Operates and maintains standard office equipment.
  • Maintains logs including communications, resource and referral data, and the location of personnel and equipment.
  • Follows communications center guidelines, directives, announcements and special orders.
  • Broadcasts pertinent weather bulletins or other civil defense bulletins.

Requirements:

  • Must be fluent in English.
  • Must be able to remain calm in an emergency.
  • Must have a MA Driver’s license and reliable transportation.
  • Ability to write/type proficiently.
  • Current APCO (Association of Public Safety Communications Officials) certification and Telecommunication certification.
  • High School graduate or equivalent.
  • Must pass a criminal background check and drug check. If not certified, must become certified in APCO and Telecommunication within one year of hire date.