Emergency Services Dispatcher

Salary: $30.84 Hourly

Position Summary:

The Emergency Service Dispatcher receives calls from the public related to criminal activity, fire or medical emergencies and organizes the response of police and fire units. This person must be able to function in a sustained stressful environment, with the ability to interpret and prioritize information immediately.

Essential Functions:

• Coordinates all police, fire, ambulance and other emergency requests, relaying instructions to the appropriate unit.
• Interprets and prioritizes incoming and outgoing information by radio, phone, verbal or writing in an accurate manner and uses data entry to enter warrant information into the computer system.
• Transmits and receives messages from police and fire departments and other law enforcement, fire and city agencies.
• Other duties as assigned.

Requirements:

• High school diploma and computer keyboarding skills of 25 wpm; one year experience as a police or fire dispatcher desirable.
• Excellent interpersonal skills and the ability to remain calm in responding to tense and emergency situations.
• Ability to read maps and give directions.
• Knowledge of two-way radio communications.
• Working knowledge of emergency response systems, i.e. 911, police scanners, and other related computer operations desirable.
• No felony conviction or conviction of any other offense which if committed in Wisconsin could be punished as a felony unless granted a complete and unconditional pardon.
• This is a full-time position. An Emergency Service Dispatcher is assigned to a rotating shift, working a four days on, two days off schedule.
• The shift may be days, early or late.
• Must have the ability to work extended hours and/or report to work outside of assigned hours as needed.