Emergency Services Dispatcher

Ionia, MI
Ionia County Sheriff

Position Summary:

Under the supervision of the 911 Central Dispatch Director or designee, the dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The dispatcher relays the calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24- hour operation. Employees will be required to work any shift/hours, including days, nights, weekends and holidays, and will be required to work overtime as needed.

Essential Functions:

  • Receives all incoming phone calls from the public requesting police, fire, emergency medical or other assistance.
  • Refers non-emergency calls to the appropriate agencies or departments or resources.
  • Classifies the nature of the call. Determines the priority of the call. Determines the appropriate emergency service agency to handle the call.
  • Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other available sources of data.
  • Obtains and coordinates the assistance of police, fire, medical, wrecker, utility, public works departments and other agencies as needed.
  • Records and maintains information on both manual and automated record keeping systems.
  • Utilizes radio consoles, recorders, E911 displays, computer-aided dispatching (CAD), LEIN and NCIC, and other dispatch related equipment.
  • May assist in training new dispatchers and in evaluating the progress and/or performance of probationary employees.
  • Perform other related duties as required and/or directed.

Requirements:

  • High school graduate or GED required.
  • Successful completion and certification as a National Academy Emergency Medical Dispatcher during probationary period of employment.
  • CPR certification during probationary period of employment