Emergency Dispatcher I

Rialto, CA
Rialto Police Department

Salary: $58,764.00 – $78,744.00 Annually

Position Summary:

To learn to perform a variety of dispatching duties in support of public safety emergency services; to receive and route emergency and non-emergency telephone and radio calls; to dispatch police officers to calls for service; to operate a variety of communication equipment including radio, telephone, and computer systems; and to perform a variety of duties relative to assigned areas of responsibility.

Essential Functions:

  1. Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.
  2. Determine nature and location of call; determine priority of calls and dispatch units accordingly.
  3. Provide assistance, information and directions to non-emergency callers.
  4. Maintain awareness of field units activity within the computer aided dispatch (CAD) system; communicate with field units through radio in accordance with mandated regulations; maintain status and location of units on patrol.
  5. Perform warrant checks as directed by police officers on the scene; relay results to officers.
  6. Respond to field personnel resource requests; dispatch necessary resources.
  7. Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices.
  8. Maintain logs and record of all calls.
  9. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.
  10. Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.
  11. Monitor inventory levels of office supplies and equipment; requisition and replenish supplies as necessary.
  12. Receive and handle after hours calls not directly related to police services; contact other City departments as needed in order to obtain proper response to citizen concerns and issues.
  13. Perform related duties and responsibilities as required.

Requirements:

  • Equivalent to the completion of the twelfth grade.
  • Ability to type at a net speed of 40 wpm.
  • Some emergency or non-emergency dispatch experience is desirable.