Emergency Dispatcher I

Salary: $57,345.60 – $69,721.60 Annually.

Closing Date: 4/4/2025

Position Summary:

The Emergency Dispatcher series performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned.

Essential Functions:

• Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center;
• Procure accurate and timely information needed to classify and dispatch user agencies;
• Classify complaint types and enter data into the computer aided dispatch system;
• Determine appropriate response and course of action in accordance with established policy, procedures and codes;
• Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment;
• Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and
• Act as a trainer at an assigned position.

Requirements:

• Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND
• Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND
• Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND
• All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information.

Preferred Requirements:

• Possess a POST Basic or APCO Basic Telecommunicator Certification.