Emergency Dispatcher

Position Summary:

The University Police Department provides safety services for the Anchorage campus and residential halls. Made up of sworn officers, a chief, sergeants, dispatchers, non-sworn security, civilian records professionals, and student workers, we show up every day to help students accomplish their educational goals in peace and safety. Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. They solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers.

Essential Functions:

• Work is performed under supervision while a trainee.
• Monitor and respond to phone lines and radio traffic for personnel (e.g. police, parking services, shuttle bus driver, facilities services personnel, and sports center personnel).
• Gather information and evaluate situations to determine course of action and to dispatch appropriate resources.
• Utilize state and federal specialized computer systems to access information on basic person information, vehicle information, criminal history and case involvement.
• Monitor, coordinate and dispatch or contact appropriate responders to incidents.
• Process police reports, maintain call logs, and enter data into the Computer Aided Dispatch (CAD) system.
• Dispatch after hours calls for facilities services.
• Issue Emergency notifications (RAVE) Requires appropriate security clearance and certifications or the ability to obtain security clearance within 30 days of hire and certifications after training period.

Requirements:

• APSIN/NCIC/NLETS certification
• UA Banner system access
• Police/Emergency Dispatcher
• Knowledge of/training in Alaska State Statutes and UPD/UAA Policies, procedures
• Verbal communications using law enforcement terminology
• Must be at least 18 years of age and have no criminal history.
• Level 1: Education and Experience: High school graduation, six months relevant dispatching or customer service experience preferred, or an equivalent combination of training and experience. Requires appropriate security clearance and certifications or the ability to obtain security clearance within 30 days of hire and certifications after training period.
• Level 2: Education and Experience: High school graduation plus one year relevant dispatching experience, or an equivalent combination of training and experience preferred. Requires appropriate security clearance and certifications.