Emergency Communications Specialist I/II/III

Orlando, FL
Orlando Police Department

Salary: $20.28-$25.86

Position Summary:

Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

Requirements:

  • High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience.
  • Prior experience in communications desired.
  • Must possess FCIC/NCIC certification within 3 months of employment.
  • Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.
  • Two (2) years of direct experience for an associate degree;
  • Four (4) years of direct experience for a bachelor’s degree;
  • Six (6) years of direct experience for a master’s degree; or
  • Nine (9) years of direct experience for a doctoral degree.