Emergency Communications Specialist

Vail, CO
Vail Police Department

Essential Functions:

  • Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
  • Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
  • Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
  • Distributing calls for service for Police, Fire & Medical units according to guidelines.
  • Monitoring radio traffic for Police, Fire & Medical units.
  • Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
  • Sending emergency alerts to the public.

Requirements:

  • High School diploma or equivalent.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Demonstrate excellent verbal and written skills.
  • The ability to have emotional control in stressful situations.
  • Can display empathy & compassion.
  • Strong computer and typing skills.
  • Available to work a variety of shifts – including weekends, holidays and over-night shifts.
  • Guest service, call center or emergency services related experience preferred.