Emergency Communications (Operator/Senior)

Georgetown, TX
Georgetown Police Department

Salary: $30.27/hour

Essential Functions:

  • Answers emergency and non-emergency calls for police, fire, EMS, utility, and animal control assistance within the City of Georgetown.
  • Processes information from callers, including but not limited to nature, severity, location, and status of incident being reported.
  • Utilizes associated fire and medical programs to classify response during call processing and provide essential pre-arrival instructions.
  • Determines appropriate response and dispatches units accordingly.
  • Assists dispatched units by relaying information regarding calls for service.
  • Maintains communication with field units and relays updated or critical information.
  • Performs crisis intervention with distraught callers during high-risk situations until appropriate emergency field units arrive.
  • Enters, maintains, updates, and researches information within TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
  • Researches and responds to inquiries from other law enforcement agencies and departments.
  • Prepares clear and concise records with comprehensive documentation within CAD (Computer Aided Dispatch) system and TCIC/NCIC programs.
  • Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles, and other property; verifies warrants or reports of stolen property.
  • Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).
  • Utilizes various in-house record systems and programs (Flock, UMAX, OpCenter, In-code, Smart911, RapidSOS, RapidDeploy, Phoenix, Motorola Command Center, etc.) in coordination with incident investigation and dispatching.
  • Maintains all licenses and certifications obtained per department and state guidelines.
  • Performs other duties as assigned.

Requirements:

  • High school diploma or equivalent
  • Valid Class “C” Texas Driver’s License.
  • TCOLE Basic or Intermediate Telecommunicator License (or obtain within 1 year)
  • TCIC/NCIC Full Access Operator Certification (required upon licensing)
  • TLETS/NLETS Certification (required upon licensing)
  • Priority Dispatch ProQA Emergency Fire Dispatch (EFD) (within 6 months)
  • Priority Dispatch ProQA Emergency Medical Dispatch (EMD) (within 6 months)
  • TDD/TTY Certification (within 6 months)

Preferred Requirements:

  • Two (2) years of experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.

https://cog.wd5.myworkdayjobs.com/en-US/External_Prod/job/Public-Safety-Operations-and-Training-Center/Emergency-Communications-Operator--Trainee--Operator--Senior-_25-02223?q=police