Emergency Communications Officer

Frisco, TX
Frisco Police Department

Salary: $54,066.22 – $78,395.98 Annually

Closing Date: 9/30/2025

Position Summary:

Under direct supervision of the Emergency Communications Supervisor(s), the Emergency Communications Officer responds to emergency and non-emergency calls and dispatches needed services. Directs calls to appropriate Fire Department and Police Department emergency services. Must be available to work any shift, holidays and/or weekends.

Essential Functions:

  • Answers emergency and non-emergency telephone lines and directs calls accordingly.
  • Gathers information from callers including location, nature, severity, and status of emergencies.
  • Assesses need for response and dispatches services accordingly.
  • Provides pre-arrival medical instructions on medical emergency calls.
  • Assists First Responders by relaying information regarding calls for service.
  • Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).
  • Enters data and maintains CAD for cautionary information in alert files.
  • Notifies appropriate entities related to problems or complaints under their jurisdiction.
  • Enters, maintains, updates and researches information in the Local, State, and National Law Enforcement Telecommunication Systems.
  • Ensures telephone and computer dispatch equipment is operational.
  • Researches and responds to inquiries from other law enforcement agencies and departments.
  • Performs duties required for accreditation process.
  • Enters and maintains regional warrants in conjunction with the Frisco Municipal Court.

Requirements:

  • High School Diploma or G.E.D., and one (1) year data entry or customer service representative experience; or equivalent combination of education and experience.
  • Must obtain Texas Commission on Law Enforcement Telecommunicator certification within one (1) year of entering the position.
  • Must obtain IAED Emergency Medical Dispatch certification within one (1) year of entering the position,
  • Must obtain TCIC/NCIC and TDD (Telecommunications Device for the Deaf) certifications within six (6) months of entering the position.
  • Must be a United States citizen.
  • Must be a minimum of 18 years of age.
  • Must pass a pre-employment drug screen, hearing test, polygraph, psychological examination, criminal background check and MVR check.
  • Must possess a valid Driver’s License.