Emergency Communications Officer Trainee (911 Operator)

New Port Richey, FL
Pasco County Public Safety

Salary: $19.14 – $28.72 Hourly.

Position Summary:

Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency public safety assistance. Perform communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten digit) and dispatching of fire, emergency medical services (EMS), and law enforcement agencies. Accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on when released and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.

Essential Functions:

  • Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the calls, and initiate appropriate action per established protocols.
  • Offer pre-arrival medical and fire instructions via telephone per established protocols.
  • Work is performed in a fast paced, high call volume, call center environment.
  • Operates communications and associated peripheral equipment to dispatch assistance units, and enter call records into computer aided dispatch system (CAD).
  • Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
  • Takes complaints, reports issues to on-duty supervisor and document as required.
  • Performs related work as assigned.


  • Graduation from high school or possession of an acceptable equivalency diploma.
  • One (1) year of experience working in a fast paced, high call volume commercial or government public safety dispatching/call-taking facility is preferred.
  • Must possess a valid Florida driver’s license.
  • Required to work flexible schedules, which will include evenings, weekends, holidays, standby and mandatory overtime.