Emergency Communications Dispatcher

Roswell, NM
Roswell Police Department

Salary: $19.29

Position Summary:

Under general supervision, answers emergency and non-emergency calls for service to the Pecos Valley Regional Communications Center (PVRCC); takes information from callers, and enters information into Computer Aided Dispatch (CAD) database; provides assistance and information to Police Officers, Sheriff’s Deputies, Firefighters, other emergency services agencies, and general public.

Essential Functions:

• Answers emergency and non-emergency calls for law enforcement, fire and emergency medical services; determines appropriate call classification and priority; provides services and information within scope of authority and training, and refers complex issues to supervisor; duties may vary according to job assignment.
• Interviews and calms callers; gathers information; determines appropriate agencies and personnel to respond; dispatches emergency responders; relays pertinent information to public safety personnel in a concise, organized and understandable manner; monitors radio channels and provides immediate
information and assistance.
• Enters call information into CAD system; provides detailed call information to emergency responders; maintains status and awareness of all unit locations; monitors message traffic, and relays information to assure that responders’ safety is top priority.
• Follows PVRCC procedures to provide assistance and information to emergency services personnel and the general public; notifies other state, federal and regional agencies as directed.
• Notifies key personnel on critical incidents; contacts other public safety agencies for information and resources as needed.
• Searches state and national databases at law enforcement’s request; enters and retrieves data from the National Crime Information Center (NCIC); receives and sends information to and from other agencies and jurisdictions.
• Supports the relationship between the City of Roswell and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Requirements:

  • High School Diploma or GED equivalent; AND one year of customer service and computer experience.
  • Must possess and maintain a Class D Drivers’ License issued by the State of New Mexico.
  • Certifications as Emergency Medical Dispatcher and Public Safety Telecommunicator by the New Mexico Law Enforcement Academy is required within one year of hire.
  • Certification for National Crime Information Center (NCIC) access is required within six months of hire.

https://roswellnmemployees.munisselfservice.com//EmploymentOpportunities/JobDetail.aspx?req=25001&sreq=1&form=GENR&desc=EMERGENCY%20COMMUNICATIONS%20DISPATCHER