Emergency Communications Dispatcher

Position Summary:

Under general supervision, this position receives requests for assistance and directs emergency calls; obtains information necessary to assess the situation, and dispatches personnel to render needed assistance; conducts pre-arrival instructions and EMS calls; confers with emergency personnel to verify accuracy of information; enters data into database and assists with the maintenance of records. We are seeking out candidates that are able to work a flexible schedule including irregular hours in in the afternoon, midnight, weekends and holidays. Candidates must have a demonstrated history of good attendance. Classroom and console training is provided on site.

Requirements:

• Knowledge of radio and communication operations and procedures as well as FCC rules and regulations
• Knowledge of laws, legal codes, government regulations, and agency rules.
• Knowledge of computer applications, computer programs, and computer hardware and software.
• Knowledge of the geographic layout of county; including highways and thoroughfares.
• Be able to communicate effectively and use logic and reasoning to come to solutions, conclusions, or alternate approaches to problems.
• Be able to identify complex problems, develop and evaluate options, and implement solutions.
• Ability to pass the CritiCall pre-employment dispatcher test
• Ability to multi-task efficiently.
• Ability to successfully pass a drug screening and criminal background check.

Preferred Requirements:

• Advanced First Aid/CPR/AED
• 1 year dispatch or 911 or equivalent experience
• Basic Telecommunications
• Critical Incident Stress
• Domestic Violence
• Emergency Medical Dispatch
• Hazardous Materials
• Suicide Intervention
• Terrorism
• TTY Training
• CAD