Emergency 911 Operator

Tulsa, OK
Tulsa Police Department

Position Summary:

Under immediate supervision is responsible for the initial reception and routing of emergency and non-emergency requests for public safety service according to pre-determined procedures, including dispatching public safety personnel and equipment according to established procedures; and performs other related assigned duties.

Essential Functions:

  • Receives and responds to emergency and non-emergency requests for assistance and information calmly and professionally, using advanced technology and training to ensure the accuracy of information given to customers and provided to first responders.
  • Gathers vital information correctly from callers, sharing that information with first responders, and providing customer support to all involved internal and external customer groups.
  • Operates multi-line telephone console system and teletype (TTY) systems, including Telecommunication Device for the Deaf (TDD) systems.
  • Ascertains and assigns the priority level of calls and enters data into a computer-aided dispatching system.
  • Operates radio consoles and computer equipment and effectively uses a multi-monitor workspace.
  • Utilizes training to efficiently dispatch and to coordinate the responses of various public safety personnel and agencies to respond to calls.
  • Enters provided information into local, state, and national computer databases and modifies, as necessary, to ensure the accuracy of information provided.
  • Identifies the appropriate amount and type of equipment required to respond to calls and dispatched appropriately.
  • Provides guidance and assistance to co-workers, under the supervision of the Training Coordinator, and ensures completion of additional functional training, as required.
  • Must be available for any shift within a 24-hour period.
  • Must be able to work mandatory overtime as determined by management.
  • Must report to work on a regular and timely basis.

Requirements:

  • Graduation from high school or possession of a General Education Development certificate; and,
  • One (1) year experience relevant to the essential tasks listed in the job description; or,
  • One (1) year experience in general office, customer service, public safety, or call center including data entry and public contact; and,
  • Must be able to pass a background screening, skills test, and take a personality characteristic profile; or,
  • Completion of thirty (30) hours from an accredited college or university; and,
  • Must be able to pass a background screening, skills test, and take a personality characteristic profile.
  • Completion of the Basic 911 Training Academy within six (6) months; and,
  • Completion of training for Missing and Exploited Children for Public Safety Answering Points or equivalent, as approved by management, while attending the Basic 911Training Academy; and,
  • Completion of National Incident Management System (NIMS) IS-100: Introduction to the Incident Command System or equivalent, as approved by management, within 1-year of date of hire and prior to requesting progression to a Public Safety Telecommunicator Lvl II; and
  • Completion of NIMS IS-906: Workplace Security Training or equivalent, as approved by management, within 1-year of date of hire and prior to requesting progression to a Public Safety Telecommunicator Lvl II.