E911 Communications Officer

Portal, GA
Bulloch County Sheriff

Position Summary:

The purpose of this classification is to answer emergency lines, dispatch emergency calls, and provide radio and weather monitoring support. The E911 Communication Officer provides dispatch and support services to law enforcement, fire and emergency medical personnel.

Essential Functions:

  • Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
  • Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
  • Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates
    multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
  • Monitors multiple radio frequencies: listens for various needs, such as calls of distress, calls for directions, and calls with situational updates; and responds with communication assistance to other agencies and responders as needed.
  • Makes emergency contact with cell phone companies: determines which cell phone carrier is used by caller; solicits caller information from carriers regarding phones used for emergency calls; verifies own identity to carriers through faxed paperwork; and may need to stay in constant contact with carrier for updated location information.
  • Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity.
  • Provides weather updates to public safety personnel and first responders: monitors weather and emergency management networks for weather notices; communicates via radio updated weather statements and warnings to designated personnel; keeps a list of downed trees, power lines and closed roads; and communicates with the Public Safety Director, the National Weather Service and the local newspaper.
  • Contacts complainants, alarm companies, wreckers, utility companies, and other agencies: provides information and directions regarding emergency situations; confirms warrants at the request of law enforcement officers; relays information regarding located, recovered, or stolen articles; and relays other information as required.
  • Makes and distributes recordings: records 911 calls; sends requested recordings to law enforcement;
    retrieves specified recording from the CAD system; and completes documentation before releasing recording.
  • Provides related duties in support of Center operations: answers non-emergency calls for Public Safety;
    occasionally interacts with the public at the Emergency Operations Center; makes minor equipment repairs and checks radio room equipment for alarms; and ensures the correct companies are alerted if alarms are activated.
  • Performs other related duties as required.


  • High school diploma or GED required, with some vocational or technical training in communications; supplemented by one year of experience in customer service, emergency communications or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license.
  • Must possess and maintain the following certifications: Communications Officer, CPR, and Emergency Medical Dispatch.