E-911 Deputy Director-911 Division
Position Summary:
Supervises and coordinates activities of E-911 employees engaged in receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers. The purpose of this position is to develop, implement and manage training programs for E-911 Telecommunication Specialists, Public Safety Communications departmental staff, and responding emergency personnel; to assist in developing and implementing a quality assurance program, and to perform a variety of related professional and administrative work as assigned. The position works within a general outline of work to be performed and develops work methods and sequences under general supervision. The position supervises dispatchers, a CAD Manager, a telecommunications trainer, an NCIC TAC and warrants administrator, along with analysts assigned to the Agency’s Real Time Intelligence and Information Center (RTIIC).
Essential Functions:
- Directly supervises all personnel and departments of the E-911 Division of the Chester County Sheriff’s Office.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include leadership, management, technical training, strategic planning, workload distribution, and conflict resolution.
- Serves as the liaison for FOIA requests involving the 911 division and provides testimony in judicial proceedings as required.
- Reviews policies and procedures to identify structure for all entities utilizing 911 dispatch services to ensure departmental proficiency and compliance.
- Assigns duties and examines work performance to ensure adherence to established protocols.
- Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies, EMS, EMA and Rescue Squads in the county.
- Enters, updates, and retrieves information from NCIC relating to wanted persons, stolen property, stolen vehicles, and other records.
- Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
- Prepares, reviews, and maintains reports, statistics, and records.
- Performs the work of subordinate dispatch personnel as needed.
- Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review and update policies and procedures for the dispatch center.
- Familiar with equipment basic operation, troubleshooting, and updates.
- Prepares and trains new employees.
- Other duties as assigned
- Remains on call 24 hours per day, seven days per week, for emergency response.
- Attend training, conferences, workshops, and meetings, to maintain and enhance job knowledge and skills; remain abreast of changing and emerging technologies, trends and legislation that may affect assigned operations.
Requirements:
- S.C. Criminal Justice Academy BTOT Certification/APCO PST Certification,
- CPR Certification,
- NCIC Certification,
- FEMA NIMS ICS 100 Certification,
- FEMA NIMS ICS 200 Certification,
- FEMA NIMS ICS 700 Certification
- OR the ability to obtain these qualifications within a designated time frame.
- SLED Warrant Entry training course certification OR the ability to obtain within a designated time frame.
- Intermediate (or higher) proficiency in Microsoft Office applications (Word, Excel), email, online meetings. Also comfortable with various technology solutions and tools, and a quick learner in this regard.
- Advanced literacy and professional writing skills.
- Demonstrated ability in public speaking for courtroom testimony and instructional training.
- Must have valid South Carolina Driver’s License
- Exceptional interpersonal and relationship-management skills.
- Must have excellent organizational skills and administrative capabilities.