Dispatcher

Acton, MA
Acton Police Department

Salary: $26.85 – $31.92/hr. ($55,861.00 -$66,401.14 annual)

Essential Functions:

  • Answer and process emergency and non-emergency calls for service; Dispatch Police, Fire, EMS, and other emergency and non-emergency units and personnel as needed.
  • Provide pre-arrival instruction for emergency medical dispatch.
  • Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established procedures and policies.
  • Enter, update, and retrieve information from local, state, and national computerized systems, including Computer Aided Dispatch systems (CAD).
  • Conduct inquires, validations and modifications as required.
  • Work effectively and efficiently under stressful situations.
  • Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

Requirements:

  • High School diploma or equivalency and two years of work experience.
  • Proficient computer skills required to process records and information.
  • Ability to multi-task under high pressure.
  • Excellent written and verbal communication skills.
  • Hours will vary; applicant must be available 24/7 for night, weekend and holiday hours.
  • Position requires Dispatch Assessment Test, medical examination, including hearing and drug tests, the ability to pass a background check and a psychological evaluation.
  • Successful candidate must complete the Dispatch Training Programs.

Preferred Requirements:

  • Experience in accurately assessing and processing emergency and non-emergency requests for assistance.
  • Experience in maintaining accurate records, organizing and prioritizing work, and the ability to take direction and work independently.
  • Possess strong interpersonal and customer service skills.
  • Previous experience preferred but willing to train the right candidate.