Dispatcher

Maryville, MO
Northwest Missouri State University

Position Summary:

The University Police Dispatcher primarily oversees emergency communication with offices and the campus community and supervises student employees while resolving matters for walk-in customers.

Essential Functions:

  1. Serves as a communication liaison between field staff, outside agencies, and communication centers.
  2. Prepares detailed comments from general instructions.
  3. Receives and transmits routine and emergency telephone, pedestrian, and radio traffic.
  4. Dispatches and coordinates police, fire, medical, and animal control.
  5. Maintains and processes a variety of communications verbal, written, and electronic.
  6. Handles multiple tasks and projects simultaneously.
  7. Schedules and manages student employees.
  8. Performs general clerical duties including typing, filing, record keeping, budgeting, maintenance of files, and receive, screen, and transfer calls.
  9. Attends and successfully completes all trainings and certification processes.
  10. Works independently.
  11. Conducts student staff meetings.
  12. Develops, facilitates, and leads training and continuing education.
  13. Performs other duties as assigned.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Two years of experience working in a customer service field.
  • Skills: Computer literacy; human relations; organizational, ability to multi-task.

Preferred Requirements:

  • Education: Associates or bachelor’s degree.
  • Certification/License: MULES Certified.
  • Experience: 911 Dispatcher experience; supervisory experience.