Dispatcher – Public Safety

Orange, CA
Chapman University Police Department

Salary: $23.89

Essential Functions:

  • Monitor and be familiar with video surveillance cameras; recordings and playback.
  • Provide live scan fingerprinting services.
  • Process parking and bicycle registration.
  • Receive emergency calls and dispatch resources as needed.
  • Dispatch officers to the requested services.
  • Coordinate calls for service over the phone and radio system.
  • Coordinate responses with local Police and Fire departments.
  • Provide Customer Service information over the phone and at front counter.
  • Any additional duties as needed or assigned to accomplish the mission of the Public Safety Department.
  • This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am – 4:00pm 9:30am – 8:00pm 3:30pm – 2:00am 7:30pm – 6:00am

Requirements:

  • High School diploma
  • Successful completion of 911 dispatch course within the first 365 days of employment. Chapman will provide.
  • Must have and maintain in good standings, a valid California Driver’s License.
  • Experience working in professional office with multiple demands.
  • Correct usage of English spelling, grammar and punctuation.
  • Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations.
  • Ability to effectively communicate with and elicit information from upset and irate persons.
  • Excellent communication skills to work with a diverse group both inside and outside the university.
  • Answer non-emergency calls for service, determines priority and dispatches emergency units as necessary.
  • Receive emergency 911 calls and dispatches emergency units as necessary
  • Enter, update and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance.
  • Perform a variety of record keeping, filing, indexing and other general clerical work.
  • Maintain a variety of logs relating to public safety activities.
  • Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities.
  • Operate computer-aided dispatch system to update activities.
  • Maintain a detailed logs of reported assistance, visitors to the front counter and other pertinent information as assigned.
  • Schedule and provide Live scan fingerprinting service as needed.
  • Monitor surveillance cameras. Check functional operations of all surveillance cameras a minimum of once a shift.
  • Monitor mobile security alarm system and in-house file alarm system.
  • Able to work various work shifts.
  • Must be able to provide quality customer service.
  • General clerical experience with the ability to learn and interpret policies and procedures of the department and university.
  • Technical skills to learn enterprise systems and tools.
  • Able to work with high confidential information
  • Ability to learn geographic features within the area and give geographic directions upon request.
  • Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function.
  • Demonstrated knowledge of standard radio broadcasting equipment, procedures and rules.
  • CA POST 911 Dispatcher certification. Knowledge of the criminal justice system and appropriate penal and vehicle codes. Working dispatching experience in public safety or police station is a plus.