Dispatcher-Lateral

Elk Grove, CA
Elk Grove Police Department

Salary: $68,855.00 – $92,272.00 Annually

Closing Date: 4/25/2025

Position Summary:

Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service; inputs calls into computer system; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Essential Functions:

  1. Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
  2. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.
  3. Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; relays emergency and non-emergency information to public safety personnel in the field.
  4. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field.
  5. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies.
  6. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system.
  7. Monitors public security cameras and alarms for City facilities, parking lots, and related facilities.
  8. Performs related duties as required.

Requirements:

  • Equivalent to the completion of the twelfth grade.
  • Two (2) years of employment as a public safety dispatcher in a primary Public Safety Answering Point, (PSAP). Must be currently working as a dispatcher or have worked within 12 months immediately preceding the date of application filed with the City of Elk Grove.
  • Must obtain a Peace Officer Standards and Training (POST) Public Safety Dispatchers’ Basic certificate within 12 months of hire.
  • Must be at least 18 years of age at the time of hire.
  • Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation
  • Lateral Dispatchers must serve a 12-month probationary period.