Dispatcher II
Salary: $74,090.54 – $93,855.68 Annually.
Position Summary:
Under immediate and general supervision of the Communications Supervisor, the Dispatcher II will receive all incoming requests for service either by telephone or radio; evaluate information received, determine proper course of action, and follow departmental procedures in carrying out the correct course of action. Dispatcher IIs may oversee, monitor, and/or direct the work of lower level personnel.
Essential Functions:
- Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls.
- Process calls from the public and dispatch police units using a computer-aided dispatch system.
- Answer inquiries and public complaints, and dispatching appropriate units or equipment to handle routine and emergency calls.
- Supply information to the public.
- Maintain contact with local units on assignment and with personnel from other law enforcement agencies.
- Monitor, respond to, and determine proper course of action related to radio transmissions.
- Compile data and prepare reports of calls for service, equipment dispatched, and disposition.
- Use computer system to request information from other law enforcement agencies and to input and retrieve data.
- Perform a variety of difficult and technical police record keeping work.
- Conduct all types of searches, including body and strip searches as necessary; monitor collection of bodily samples.
- Perform general office assistance and assignments.
- Perform related duties as assigned.
Requirements:
- One (1) year of full-time dispatch experience with a governmental law enforcement agency. Duties routinely performed must be similar to those completed by dispatchers at the Folsom Police Department. Incumbents must have utilized a computer-aided dispatch system to perform job duties.
- Possession of a current and valid P.O.S.T. Dispatch Certificate.
- Some positions may require the possession of, or the ability to obtain and retain, a California Class C driver license by the time of appointment.
- Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
- Must be willing to work varied, rotating shifts, including nights, weekends, and holidays.
Preferred Requirements:
- Two (2) years of full-time dispatch experience with a governmental law enforcement agency is strongly preferred.