Dispatcher II

Folsom, CA
Folsom Police Department

Salary: $74,090.54 – $93,855.68 Annually.

Position Summary:

Under immediate and general supervision of the Communications Supervisor, the Dispatcher II will receive all incoming requests for service either by telephone or radio; evaluate information received, determine proper course of action, and follow departmental procedures in carrying out the correct course of action. Dispatcher IIs may oversee, monitor, and/or direct the work of lower level personnel.

Essential Functions:

  • Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls.
  • Process calls from the public and dispatch police units using a computer-aided dispatch system.
  • Answer inquiries and public complaints, and dispatching appropriate units or equipment to handle routine and emergency calls.
  • Supply information to the public.
  • Maintain contact with local units on assignment and with personnel from other law enforcement agencies.
  • Monitor, respond to, and determine proper course of action related to radio transmissions.
  • Compile data and prepare reports of calls for service, equipment dispatched, and disposition.
  • Use computer system to request information from other law enforcement agencies and to input and retrieve data.
  • Perform a variety of difficult and technical police record keeping work.
  • Conduct all types of searches, including body and strip searches as necessary; monitor collection of bodily samples.
  • Perform general office assistance and assignments.
  • Perform related duties as assigned.

Requirements:

  • One (1) year of full-time dispatch experience with a governmental law enforcement agency. Duties routinely performed must be similar to those completed by dispatchers at the Folsom Police Department. Incumbents must have utilized a computer-aided dispatch system to perform job duties.
  • Possession of a current and valid P.O.S.T. Dispatch Certificate.
  • Some positions may require the possession of, or the ability to obtain and retain, a California Class C driver license by the time of appointment.
  • Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Must be willing to work varied, rotating shifts, including nights, weekends, and holidays.

Preferred Requirements:

  • Two (2) years of full-time dispatch experience with a governmental law enforcement agency is strongly preferred.