Dispatcher for 911

Muncie, IN
Delaware County Sheriff

Essential Functions:

Responsible for receiving, prioritizing, and processing 911 calls and performing dispatch activities.

Requirements:

  • Associates degree preferred and/ or equivalent combination of year for year communication/public safety/criminal justice experience, education, and training.
  • Possession of and/or ability to obtain and retain CPR, EMD, IDACS, NCIC, and 40 hours of APCO Basic Telecommunication Certifications.
  • Ability to comply with all department hiring requirements, including passage of a drug test and written exam.
  • Working knowledge of local geographical area and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.
  • Working knowledge of standard English grammar, and ability to prepare/complete all required reports within department deadlines and perform arithmetic calculations quickly and accurately.
  • Working knowledge of radio frequencies, codes, procedures, and limitations and ability to speak clearly and distinctly, hear and be understood when communicating in person, by radio, or by telephone.
  • Ability to properly operate standard Department equipment, such as CAD and IDAC/NCIC computer, radio, 911 phone systems, headset, and recorder playback.
  • Ability to deal swiftly, rationally, and decisively with potentially verbally abusive, incoherent, and/or hysterical individuals in precarious situations, and take authoritative action applying appropriate discretion and common sense.
  • Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure.
  • Ability to regularly work irregular, weekend, and/or evening hours, and occasionally travel out of town for training, sometimes overnight.
  • Ability to respond to emergencies on 24-hour basis from off-duty status.