Dispatcher- Entry Level

Fountain Valley, CA
Fountain Valley Police Department

Salary: $74,235.00 – $90,233.10 Annually.

Position Summary:
To perform skilled work in receiving and transmitting police radio and telephone calls, dispatch appropriate personnel and equipment, maintain detailed records of activities in response to each request, and other duties as assigned.
Essential Functions:

  • Receive and process emergency calls for police and fire protection services or information; promptly and efficiently dispatch personnel and equipment to accident, rescue, and emergency scenes
  • Analyze requests for police service; determine priority ranking of each request and the kind and level of service to be dispatched in initial response; and determine available units to dispatch
  • Listen to each radio transmission from police personnel in the field; acknowledge and comply with request for action or information
  • Maintain awareness of position of each police unit and activities in which personnel are engaged; check periodically with personnel to verify position and activity; supply back-up personnel; and take other appropriate steps to provide for the safety of field personnel
  • Maintain detailed records of each service request, each action taken, and the time each action was taken
  • Operate dispatch equipment and computer equipment
  • Input and retrieve a variety of public safety information using a computer; enter, update, and retrieve information regarding wanted persons, stolen property, vehicle registration, stolen vehicles, and other information
  • Notify ambulance personnel, alarm company, traffic and signal maintenance, and other related personnel concerning emergencies
  • Maintain knowledge of the geography, street locations, and landmarks in the City and a general knowledge of the geography and landmarks of surrounding cities.
  • Assist in training new personnel in the operations of the Dispatch Center
  • Perform a variety of record keeping, filing, and other general clerical duties
  • Perform other duties as assigned.

Requirements:

  • Graduation from high school or GED equivalent.
  • One year of clerical or other related experience involving contact with the public and some use of independent judgment. Public Safety experience is highly desirable.
  • One year of heavy telephone, public contact, or dispatch experience.