Dispatcher/Communications Officer

Goodlettsville, TN
Goodlettsville Police Department

Salary: $21.76 Hourly.

Position Summary:

Under general supervision of the Communications Supervisor, responsible for receiving and transmitting messages by radio, telephone and other electronic methods to the police department, fire department, and other agencies or personnel. The employee receives somewhat general instructions for the work to be performed, but most aspects of the work are guided by specific operating standards or procedures. There are times when independent judgment is necessary.

Essential Functions:

  • Receives and transmits routine and emergency messages via radio, telephone and other means for the police department, fire department, and other agencies or personnel; maintains a log of all radio traffic, including but not limited to, all traffic stops, arrests, license and auto registration checks, response times on police and fire calls, complaints, etc.
  • Monitors all alarms and dispatches proper service response.
  • Operates E-911 dispatch system and NCIC computer.


  • Rules and regulations of the Federal Communication Commission pertaining to transmitting and receiving messages by radio; operation of radio transmitting and receiving equipment, E-911 equipment, NCIC computer system and other equipment generally used in an emergency dispatch operation; laws and ordinances of the city and State of Tennessee; modern office practices, procedures and equipment.
  • A typical way of obtaining the knowledge, skills and abilities outlined above is graduating from high school or a GED; preferably with some training in the use of computers;
  • Must complete a basic computer operations course (if offered by City);
  • Must complete a TCIC computer course and maintain certification;
  • Must possess a valid driver’s license issued by the State of Tennessee;
  • Must pass a medical examination by licensed physician.
  • Must pass a drug screen by licensed physician; minimum of eighteen (18) years of age; pass a background investigation.