Dispatcher
Position Summary:
In this position you will be a primary form of contact for the City of Havre residents and visitors. You will be engaged in a wide variety of activities including urgent and emergency calls. You will be a primary voice of the public when dispatching the City of Havre Police, Fire, Emergency Medical Services or other Public Works Employees. You will work cooperatively with the Sheriff Department, Border Patrol and other Regional Emergency Services Providers. You will be taught how to maintain accurate computer records, perform informational background searches for multiple agencies, look up vehicle license plates and drivers license information. You will hone your multitasking skills and use multiple forms of communication such as phones, radios and in person. You will be an essential party of the City of Havre First Responder family, providing caring and critical information to the public and emergency crews for everyone’s safety
Essential Functions:
- Receive and accurately relay information in a timely fashion.
- Work varied schedules as this is a 24 hour, 7 days a week, 365 days per year call center.
- At times the job can entail working under stressful and emergency circumstances.
- Relay sensitive information while adhering to standards of confidentiality.
- Maintain accurate records.
- Have daily contact with the public by telephone and/or in person.
- Members of the public may, at times, be verbally hostile
- Must be able to communicate effectively in oral and written form.
- Answer phone/text calls for service.
- Relay messages quickly and accurately.
- Must be able to use a computer, multi-line phone system, and two-way radio system.
- Remain calm in emergency situations.
- Be flexible.
- Be able to multi-task.
- Accurately document calls, maintain logs and records.
- Research and retrieve information from records or other documents.
- Provide emergency medical instruction prior to the arrival of on scene First Responders.
Requirements:
- A High School diploma or GED Equivalent
- No experience necessary, training provided.
- Complete Public Safety Communicator Basic Course Academy Training within the 1st year of employment.