Dispatcher

Hudson, NH
Hudson Police Department

Salary: $19.36 to $23.54 ($42,282.24 to $51,411.36 annually).

Position Summary:

Performs responsible communications work in receiving and dispatching calls and messages to the appropriate authorities and personnel. Maintains and retrieves records and file information for dissemination to Officers. Performs responsible clerical work.

Works under the direction of the Deputy Fire Chief or other assigned Department Officers. Work is performed in accordance with established departmental procedures. Work is reviewed by monitoring employee’s operations, by observation and by reviewing reports and records.

Essential Functions:

  • Receives requests for Fire Department assistance. Ascertains nature of request and dispatches appropriate service units in accordance with established procedure. Determines urgency of call and elicits necessary information from caller.
  • Exercises tact and judgment in dealing with emergency situations. Relays and receives further instructions from fire department personnel at the scene of an emergency.
  • Maintains records of all incoming calls and dispatches through various logs and reports. Maintains status and current information on all units in and out of service.
  • Types a variety of correspondence, memoranda, forms and reports. Types material in final form assuring spelling, grammar and punctuation are correct. (Must be able to use a computer terminal).
  • Serves as receptionist for Fire Department.
  • Issues various permits and receives associated fees.
  • Handles or refers incident activity, telephone and radio communications and contacts with the public occurring during his/her shift.
  • Responsible for tracking several areas including but not limited to; fuel logs, receivables, mail, and requests for release of information. Generates associated reports.
  • Performs other related duties as required.

Requirements:

  • High school diploma or equivalent, supplemented by completion of secretarial or business school courses.
  • Experience with office equipment; OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities as determined by the Fire Chief.