Dispatcher

Salary: 48,000.00

Position Summary:

This position is responsible for the coordination, collection, and dissemination of information to department personnel, officers in the field, faculty and staff, as well as other law enforcement agencies. Typically involves dispatching officers to calls for service, proper disposition of telephone calls, data input on criminal justice computer systems, records keeping and assisting visitors.

Essential Functions:

• Efficiently obtains and records all pertinent information by priority and effectively uses caller management techniques. Performs data entry and files the following: TCIC/NCIC/NCTCIC records, Teletypes, Criminal Trespass Warnings, and Field Contact Cards
• Maintains proper radio etiquette while efficiently broadcasting information to officers. Monitors City radio channels and weather and rebroadcasts pertinent information to officers in the field
• Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures.
• Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions.
• Regularly engages with the community to develop and foster positive public/police relationships.
• Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service.
• Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts.
• Quantity and quality of work activities are directed toward optimal resource utilization and outcome.
• Reflects reasoned judgment and common sense when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints.

Requirements:

• High school diploma/GED equivalent.
• Must be at least 18 years of age at time of application. The State of Texas requires all dispatchers to be a U.S. citizen or a legal permanent resident of the United States.
• If a legal permanent resident, the applicant must be an honorably discharged veteran of the armed forces of the United States with at least two years of service before discharge and presents evidence satisfactory to the commission that the person has applied for United States citizenship.
• Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

Preferred Requirements:

• Current TCOLE, TLETS, and/or TCIC certifications; and Prior public safety communications experience.