Dispatcher

Weslaco, TX
Weslaco Police Department

Salary: $16.50 per hour.

Position Summary:

Under general supervision of the Communication Supervisor, the Dispatcher receives emergency and non-emergency calls for information and assistance.

Essential Functions:

  • Dispatches police, requesting fire and EMS service and maintains a constant status information on all police, fire, and emergency medical service units.
  • Dispatches appropriate responders using radio, mobile computers, and telephones in accordance with Communication Center protocol and regulations.
  • Ensures that current date is entered into the Communication Center’s computer system in a detailed and accurate manner.
  • Enters warrants manually into the Center’s record logbook and files them with accordance with department guidelines.
  • Conducts checks of DMV records, NCIC/TCIC and criminal history records.
  • Research information and contacts people for officers on calls using in-house computer, internet, and other agencies.
  • Answers multiple phone lines including police, fire and EMS emergency and non-emergency lines; sends out Valley-wide communications.
  • Maintains various department logs as required.
  • Conducts TTY test device for the hearing impaired in accordance with Federal ADA regulations.
  • Operates a variety of office equipment and office software including word processing and spread sheet applications.
  • Maintain regular and prompt attendance, physically present to work.
  • Performs other similar or related duties as assigned.
  • Employee may be required to work beyond normal business hours at night and/or on weekends.

Requirements:

  • Must have High School diploma; or equivalent (GED).
  • Must successfully pass the state required tele-communication course within 12 months of employment.
  • Up to one (1) to three (3) years of related work experience to perform such job.
  • Valid Class “C” Texas Driver License and be insurable.
  • Must be a U.S. Citizen.
  • Applicant must pass pre-employment criminal background check and drug screen at City’s expense.
  • Must successfully pass a TCOLE mandated background.
  • Must successfully complete Emergency Management and Incident Command Training within first three months of hire date.
  • Bilingual English/Spanish preferred.