Dispatcher
Salary: $16.50 per hour.
Position Summary:
Under general supervision of the Communication Supervisor, the Dispatcher receives emergency and non-emergency calls for information and assistance.
Essential Functions:
- Dispatches police, requesting fire and EMS service and maintains a constant status information on all police, fire, and emergency medical service units.
- Dispatches appropriate responders using radio, mobile computers, and telephones in accordance with Communication Center protocol and regulations.
- Ensures that current date is entered into the Communication Center’s computer system in a detailed and accurate manner.
- Enters warrants manually into the Center’s record logbook and files them with accordance with department guidelines.
- Conducts checks of DMV records, NCIC/TCIC and criminal history records.
- Research information and contacts people for officers on calls using in-house computer, internet, and other agencies.
- Answers multiple phone lines including police, fire and EMS emergency and non-emergency lines; sends out Valley-wide communications.
- Maintains various department logs as required.
- Conducts TTY test device for the hearing impaired in accordance with Federal ADA regulations.
- Operates a variety of office equipment and office software including word processing and spread sheet applications.
- Maintain regular and prompt attendance, physically present to work.
- Performs other similar or related duties as assigned.
- Employee may be required to work beyond normal business hours at night and/or on weekends.
Requirements:
- Must have High School diploma; or equivalent (GED).
- Must successfully pass the state required tele-communication course within 12 months of employment.
- Up to one (1) to three (3) years of related work experience to perform such job.
- Valid Class “C” Texas Driver License and be insurable.
- Must be a U.S. Citizen.
- Applicant must pass pre-employment criminal background check and drug screen at City’s expense.
- Must successfully pass a TCOLE mandated background.
- Must successfully complete Emergency Management and Incident Command Training within first three months of hire date.
- Bilingual English/Spanish preferred.