Dispatcher

Jenks, OK
Jenks Police Department

Position Summary:

The Dispatcher must be outcome-oriented and possess excellent customer service skills. The Dispatcher must be able to work in a fast-paced environment with a strong attention to detail. The Dispatcher operates the 911 and non emergency system, assigns law enforcement, fire department and other emergency service providers to calls for service, and communicates important public safety information to emergency responders and the public. This is a fulltime, hourly position with hours that may vary and may include weekend shifts. The duties will be performed at City Hall. This position reports the Dispatch Supervisor and Support Division Supervisor.

Essential Functions:

  • Ability to exchange information between multiple service providers and users via telephone, facsimile, computer, email and radio.
  • Receive complaints from citizens and document pertinent information on forms or computerized entries.
  • Route citizen’s calls and inquiries to proper personnel, service or department.
  • Strong sense of urgency and problem solving skills.
  • Relate ordinances, policies, and methods to citizens relevant to a reported problem.
  • Receive and forward radio traffic regarding information and documents pertinent information on forms and/or
    computerized entries.
  • Receive, compose, forward, and route information to the appropriate parties.
  • Answer 911 and administration calls.
  • Document prisoner histories, receive property, and supervise prisoners according to well-defined practices.
  • Receive and book prisoners into facility, using the department’s Record Management System.
  • Secure prisoner property held, until released.
  • Search prisoners prior to being placed into facility, if applicable.
  • Oversee prisoners, assure prisoners are fed, receive necessary medical attention, and perform hourly welfare
    checks.
  • Receive cash bonds/fines or other means for prisoner release, document/file time of release, with return of
    detainee personal property.
  • Responsible for monetary integrity, by documenting all monies received from prisoner’s property and/or cash
    bond payments.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state or national security operations for the protection of people, data, property and institutions.
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, and
    agency rules.

Requirements:

• High School diploma or GED required; Associates’ or Bachelors’ degree preferred.
• One (1) year of emergency dispatcher experience, preferred.
• Must possess valid driver license.
• Must be willing to work twelve (12) hour shifts.
• Possess or obtain appropriate certifications related to the position.
• Must be computer savvy and proficient in Microsoft Excel and Outlook.
• Excellent written and verbal communication skills.