Dispatcher

Woodway, TX
Woodway Police Department

Position Summary:

Receives and dispatches emergency and non-emergency calls to appropriate Public Safety personnel; operates the radio console and 9-1-1 telephone system; conducts computer searches, and performs other duties as assigned by the department head, or designee. Records work and alarm monitoring duties. Types all records work for department.

Essential Functions:

  • Receives emergency calls, complaint calls, and reports, routine traffic calls by phone, radio or personal contact and refers the calls to appropriate Public Safety personnel or to other City officials to include paging.
  • Receives 9-1-1 calls and takes the appropriate action to provide the emergency assistance needed.
  • Dispatches public safety equipment, resources and personnel in response to emergency calls.
  • Conducts computer searches through local, State and National files for possibly wanted persons or stolen property and provides information to the requesting officer.
  • Types, indexes, files and records various records, logs and reports on the specified form and in the specified format. Receives fines and fees and maintains accurate records of monies.
  • Dispatches emergency public works units after normal working hours for the Community Services Department.
  • Performs maintenance and cleaning of equipment, facilities and work area.
  • Maintains records of information such as incoming/outgoing teletype and status of wanted persons and/or stolen property and writes reports.
  • Maintains and updates computer entries for Fire Department residential data sheets. Maintains/updates
    computer entries of emergency contact data sheets.
  • Assists the general public in filing of various reports and in the payment of fines and fees; releases copies of reports. Assists Municipal Court personnel as needed.
  • Performs special projects as assigned by the supervisor, Public Safety Director, or other authority. Participates in and performs duties in Civil Defense/Emergency Preparedness activities as assigned by the City Emergency Preparedness plan.
  • Receives and dispatches alarm monitoring according to departmental procedures.
  • Responds on SRT callouts when needed with supervisor.

Requirements:

  • High school graduate or GED; training in data entry preferred.
  • A minimum of six months of experience in general office work involving data entry, use of computers
    and extensive customer contact. Any work-related experience resulting in acceptable proficiency levels in the
    above required knowledge, skills and abilities is an acceptable substitute for the above specified education and experience requirements.
  • Certification as a Dispatcher by the Texas Commission on Law Enforcement.
  • Class C driver’s license and a driving record acceptable to the Department.