Dispatcher

Hot Sulphur Springs, CO
Grand County Sheriff

Salary: $55,156.05 annual, $26.52/hr.

Position Summary:

The Dispatcher position is responsible for receiving emergency and non-emergency calls from the public, broadcasting calls to police, fire and ambulance units and providing pre-arrival instructions to callers.

Essential Functions:

  • Answers all telephone, 911, and radio calls, including emergency calls for police, fire and emergency medical assistance; obtains essential information from caller, assesses the situation and dispatches appropriate personnel and equipment; provides responders with pre-arrival information.
  • Performs emergency medical dispatches according to established protocol cards.
  • Tracks all responders and times associated for court document purposes.
  • Ensures that all responders are accounted for and all requests for additional resources are fulfilled.
  • Arranges for medical transport out of county by ambulance and helicopter, maintaining direct communications with flight-for-life and crew members.
  • Organizes routine and emergency search and rescue missions gathering coordinates and keeping field personnel informed of resources available.
  • Monitors police radio to observe safety of deputies and dispatch backup units.
  • Contacts coroner on request of sheriff deputy or ambulance personnel.
  • Contacts and coordinate with other County departments and external agencies for emergency and non-emergency situations as required such as: State Patrol, Division of Wildlife, Forest Service, Public Health Nurse, Social Services, Bureau of Land Management, maintenance offices in towns within the County and others.
  • Contacts sheriff deputies to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
  • Documents and records all calls using the Computer Aided Dispatch (CAD) system and maintains audio recordings of each call.
  • Operates the Colorado and National Crime Information Centers (CCIC/NCIC) computers according to established regulations to verify missing and wanted persons and property and check “Be on the Look Out” (BOLO) messages and other messages; enters data.
  • Monitors emergency traffic from surrounding Counties and other agencies in the event Grand County becomes involved.
  • Answers non-emergency calls for public service and directs caller to appropriate agencies such as state patrol or department of transportation; provides information such as road conditions and road closures.
  • Verifies, enters and deletes warrants and routine radio traffic information in the Sheriff Office computer system; researches, enters, release and cancels warrants and various reports.
  • Collects, compiles and indexes a variety of data and prepares summary reports.
  • Updates geographical data in the dispatcher book and the CAD system.
  • Attends continuing education as required.
  • Performs general clerical work as required.
  • Performs routine office cleanup activities.
  • Monitors alarm systems to detect illegal entry into business establishments.
  • Performs other related job duties as assigned.

Requirements:

  • Education and Experience: High school diploma or general education; and one (1) year of general office experience; or an equivalent combination of education and experience.
  • First-aid/CPR certification.
  • Must obtain CCIC, NCIC, and Emergency Medical Dispatch within six (6) months after appointment.