Dispatcher

Position Summary:

The Dispatcher will provide communications for the delivery of Campus Safety services; dispatch Campus Safety Officers for routine and emergency situations; receive incoming communications via telephone, web-based program alerts, or radio relating to Campus Safety services.

Essential Functions:

• Serve as the initial point of contact for Campus Safety services, handling calls for service, general inquiries, and other requests with professionalism, empathy, and compassion.
• Assist the students, faculty, and staff, of a diverse campus through a customer-service approach while working in the dispatch center.
• Receive incoming communication relating to Campus Safety services of the College.
• Operate the Campus Safety radio communication system to dispatch Campus Safety personnel for the performance of duties.
• Support flow of information to and from Campus Safety Officers over the radio system, including information from other outside law enforcement agencies.
• Receive emergency fire, medical, and burglar alarms, and deliver relevant information to responding patrols.
• Keep supervisors informed of all incidents and make appropriate notification of on-call personnel based upon published lists.
• Maintain or monitor relevant computer databases and reporting systems during assigned tour.
• Enter incident data into Report Exec Dispatch computer-based reporting system.
• Monitor POMCO personal safety device alert website.
• Monitor SALTO graphical mapping/card access system software.
• Monitor Blue light emergency phone network.
• Proactively monitor a robust video surveillance system to deter crime, inform patrols of suspicious activity, and research unfolding or recent events.
• Monitor the Campus Safety office during assigned shifts, addressing walk-in inquiries, requests for service, and related administrative tasks.

Requirements:

• A high school diploma is required, academic or professional experience at the college level is preferred.
• A demonstrated commitment to assisting and servicing diverse communities.
• Must be able to prioritize, handle high-pressure situations and high-volume telephone and visitor traffic.
• Must be able to use good judgment; be alert and have good observational skills; be comfortable in dealing with students, parents, staff, and the general public in a professional and courteous manner.
• Two years of related experience and training in a campus safety environment is preferred; prior public safety or emergency dispatch experience is highly preferred.
• Excellent communication and interpersonal skills.
• Respond to urgent notifications from telephone lines, base radio, computer-generated alerts, and cameras.
• Strong computer skills, typing with high accuracy.
• Ability to anticipate and react appropriately in dealing with highly confidential matters.