Dispatcher

Phenix City, AL
Phenix City Police Department

Salary: $15.8560 / hourly

Position Summary:

Under general supervision monitors multi-channel radio to dispatch fire, police and emergency medical services, provides emergency and non-emergency assistance to callers; using CAD system documents information pertaining to call; performs radio check of dispatching equipment to ensure proper operability, briefs staff on current activities and notifies fire and police personnel using digital paging system; maintains records, files and retrieves documents as needed, researches and retrieves documents, updates various lists, searches files, compiles information and prepares routine reports as directed and perform additional duties in support of the department as needed or upon request.

Essential Functions:

  • Answering 911 emergency and non-emergency calls, determine the nature of the call and type of assistance required and dispatch of proper fire, police and/or ambulance services
  • Utilization of CAD system to document information on incoming calls and providing callers with information and instructions as determined necessary
    Receives calls/radio traffic from officers during routine traffic stops and provides requested information to officers such as driver license and tag information
  • Operates two way radio to communicate with fire, police and ambulance services
  • Utilizing digital paging system to notify fire and police personnel of messages
  • Utilizing E-911 map book to locate addresses and other information needed in dispatching
  • Maintaining list of emergency dispatching radio codes and interpretations
  • Maintaining file of frequently called numbers
  • Using ACIC/NCIC database, searches and retrieves criminal/driver history as requested
  • Enter Paw Report information into NCIC to ensure property is not stolen
  • Maintenance of ACIC/NCIC log of criminal history checks
  • Maintenance of other logs to include calls places, faxes sent
  • Assist lobby visitors needed officer assistance
  • Retrieval of warrants and distribution to proper personnel, removing warrants from system once executed
  • Using audio recorders, plays back calls to obtain any missed informationTraining of new dispatch personnel
  • Provides assistance/guidance to other dispatch staff when needed/required
  • Perform daily radio check for emergency dispatching equipment to ensure proper operability
  • Complete daily equipment checklist at end of shift
  • Brief oncoming shift of current activities and reviews bulletin board for special notifications
  • Attending training, workshops or seminars as assigned

Requirements:

  • High School Diploma or GED Required.
  • Prior Dispatching experience preferred.
  • Valid Driver’s License, CPR (obtain within 3 months of hire), meet NCIC qualifications.