Dispatcher

Salary: $56,238.73 – $67,551.15 Annually

Position Summary:

As a 911 emergency dispatcher, the initial first responders’ primary responsibility is to receive, process, transmit and dispatch emergency & non-emergency calls for law enforcement, fire, emergency medical and other public safety services by phone, radio, or other communication devices. A 911 emergency dispatcher provides life safety and scene safety instructions using protocols while prioritizing situations and directing calls with commitment to established department policies and procedures.

Essential Functions:

1. Provides effective and efficient customer services, promotes and maintains responsive community relations.
2. Receives, relays and transmits routine and emergency telephone calls to police, fire, ems, and other public safety agencies and units; answers 911 calls.
3. Enters information in to the Computer Aided Dispatch (CAD) Computer system.
4. Utilizes Phoenix computer system to review reports and CAD entries, check for previous history of calls to locations, and provide officers and fire personnel with key holder information and Officer Safety information.
5. Utilizes the Phoenix CAD and Teletype to query license plates, driver’s license and criminal records.
6. Utilize the “opticop” camera system to provide intelligence to officers responding to incidents; broadcast real-time to Officers as they occur. Monitor security cameras to watch for suspicious activity and crimes in progress; monitor cameras at schools and businesses.
7. Enters of stolen vehicles, warrants and other information in to the State Crime Information Bureau (CIB) and National Crimes Information Center (NCIS) computer systems.
8. Provides life safety and scene safety instructions using the Emergency Medical Dispatch (EMD) and/or Emergency Fire Dispatch (EFD) protocols.
9. Prioritizes calls for service based on urgency and enter the proper code in the CAD system; assign personnel to calls based on the priority.
10. Provides advice, information and conflict resolution to callers; assist Officers in negotiating during high risk calls.
11. Keeps track of all officers, detective and fire apparatus; record their status and locations; monitors officers on the road to allow for reports, breaks and calls for service while maintaining adequate road strength.
12. Utilizes “Alert Sense” notification system for call back of police, fire and public works personnel and for urgent community notifications.
13. Monitors severe weather conditions and activates outdoor warning sirens when needed; alerts City personnel by radio.
14. Performs weekly tests of outdoor sirens and reports status of tests to supervisor.
15. Monitors the Crime Information Bureaus (CIB) teletype computer for messages.
16. Confirms warrants and request warrant confirmation via the CIB Teletype system.
17. Performs routine record checks for other City departments as requested.
18. Performs weekly radio roll calls on the Statewide WISCOM radio system.
19. Monitors prisoners in the jail and booking room with security cameras; alerts officers of problems.
20. Manages the overnight parking complaint system.
21. Monitors the front counter at the Police Department after hours; answers intercom and screens visitors; monitors alarm systems, electronic doors and other systems as instructed.
22. Maintains lists of lost & found animals and repossessed vehicles.
23. Cleans and sanitizes personal work area and floors.

Requirements:

• Graduation from high school or equivalent required.
• One year of police and fire or EMS dispatch is preferred.
• TIME System, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and CPR certifications are preferred at time of hire, but in any event must be obtained within 12 months from date of hire to maintain employment.
• Failure to obtain required certifications will result in termination of employment.