Dispatcher

Dover, DE
Delaware State University

Position Summary:

Under limited supervision, assists in the operation of the security function of the dispatch operations center, participates in employment and disciplinary decisions of student cadets.

Essential Functions:

  1. Answer multi-line telephone system for the emergency and non-emergency situations and direct calls appropriately; collects information for callers and verifies information for accuracy, and applications of crime or administrative elements of violations.
  2. Monitors and operates fire and security alarms computer systems, video surveillance equipment for the campus, assists Facilities in restoring system malfunctions;
  3. Performs crime analysis.
  4. Dispatch appropriate calls for service to available units.
  5. CAD system operation.
  6. Assist visitors, faculty, staff, student, parents, outside contractors, vendors with wide variety of problems, concerns, etc.
  7. Update appropriate manuals in the dispatch center (i.e. Standard Operating Procedures, Emergency Contacts, Warrant Files and other related manuals);
  8. Responsible for inventory of radios, computers, and other dispatch equipment.
  9. Responsible for general house keeping; briefs other staff on work assignments, adjusts work schedules and/or hours of operation;
  10. Receives requests for special security, parking or transit services and schedules appropriate personnel and equipment as required;
  11. Prepares written reports;
  12. Responds to inquiries and complaints;
  13. Checks for quality control;
  14. Responsible for scheduling other opening/closing of University facilities;
  15. Maintains liaison with representative of University units and external agencies;
  16. Performs other related duties as assigned.

Requirements:

  1. Education: Requires a minimum of high school diploma or GED
  2. Possession of a valid motor vehicle operator’s license.
  3. Eligible for DELJIS, Enforcer (NCIC) certification
  4. Must pass a background investigation including driving record and criminal history.
  5. Good knowledge of felony and misdemeanor crime classification and categorization.
  6. Good knowledge and usage of basic grammar and sentence structure.
  7. Good knowledge of Public Safety operations
  8. Other preferences: Associate’s degree; One year experience is desired as a dispatcher.