Dispatcher

Salary: $23.41 Hourly

Position Summary:

The essential function of the position within the organization is to dispatch services in response to calls for assistance. The position is responsible for emergency and non-emergency calls, dispatching appropriate services, maintaining emergency reference materials, maintaining records, and reporting. The position works under general supervision according to some procedures; and decides how and when to complete tasks.

Essential Functions:

• Answers emergency services telephone lines; records essential information and dispatches units from appropriate agencies such as the Police Department, Fire Department, ambulance, or other emergency response activities.
• Monitors and responds to administrative and other telephone lines, radio calls, and citizen requests; decides on appropriate action, dispatches assistance as required or refers to appropriate service agency; records information.
• Assists emergency services personnel by answering questions, researching information, or performing other requested services.
• Maintains various logs, charts, and recordings to record all emergency and non-emergency activities for follow-up investigative, administrative, or legal action; prepares routine reports.
• Operates/maintains emergency and non-emergency equipment such as computers, printers, playback systems, or ACAD.
• Monitors assigned building security systems.
• Maintains an immediately available library of emergency reference material such as computer manuals, maps, repair, wrecker logs, or departmental policy and procedures.
• Performs routine office tasks such as typing, filing, faxing, telephoning, shredding, or photocopying.

Requirements:

• Requires high school diploma or GED, and the equivalent of one year of college or specialized vocational training in NCIC.
• Must be able to obtain NCIC certification.