Dispatcher

Salary: $19.36 per hour.

Position Summary:

The purpose of this class within the organization is to respond to and dispatch daily 911 emergency and non-emergency calls to ensure the safety of the general public.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions:

• Works in the Administrative Bureau, under the supervision of the Dispatch Supervisor.
• Responds to, transfers, and prioritizes daily 911 emergency and non-emergency calls; communicates with police officers via radio system.
• Collects and verifies pertinent information via CAD screens for police officers’ safety and creates traffic stops or other priority actions for each situation.
• Completes and processes all FCIC data in the FCIC/NCIC system; sends alert notifications such as a BOLO for missing persons, stolen items, wanted suspects, and any other routine messages for other agencies. Enters missing persons and items in the FCIC/NCIC system and validates information for audit purposes.
• Handles after-hours service requests from various departments and companies such as Public Works/Water, wires down for FPL, cable, and phone.
• Provides information to patrons that visit the Police Department.
• Attends and participates in communications training by the Dispatch Supervisor.

Requirements:

• Requires High School Diploma or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college in emergency communications or a closely related field.
• Experience as an emergency communicator or 911 dispatcher (or closely related experience) preferred.
• Ability to communicate effectively verbally and in writing that includes grammar, spelling, and conciseness.
• Bilingual skills preferred.
• No felony convictions. Level II background check required.
• Ability to obtain Florida 911 Telecommunication Certification within one year of employment.