Dispatcher

Lago Vista, TX
Lago Vista Police Department

Salary: $17.82/Hr.

Position Summary:

A City of Lago Vista Dispatcher operates the communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency. The Dispatcher may field both emergency and non-emergency calls that require the dispatch of police units. With access to confidential information, the Dispatcher also assist police personnel with the documentation of traffic stops and other arrests and offenses services. if needed I transfer medical/fire calls to the proper agency on 911. I also handle reception-like duties during open lobby hours; alarm permits, dog tags, vacation watch/close patrol entries, etc. -. -Enter warrants, emergency protective orders, missing/runaways, stolen vehicles, firearms and other property in TLETS and RMS along with criminal trespass warnings. -Maintain all LVPD warrants. -Assist public in lobby with fingerprinting, traps and other needs.

Essential Functions:

  • Operates telephone console to receive incoming calls for assistance.
  • Questions caller to determine nature of problem and type and number of personnel and equipment needed.
  • Monitors alarm system signals that indicate location of fire or other emergency.
  • Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.
  • Types commands on computer keyboard to update files and maintain logs.
  • Tests communications and alarm equipment and backup systems to ensure serviceability.
  • Provides pre-arrival instructions to caller.
  • Activates alarm system to notify fire stations.
  • Responds to inquiries concerning City services, location of facilities and other questions related to a municipal government.
  • Communicate with field officers through the Police Dispatch Radio
  • Handle Online Citizen Reporting Forms
  • Collect alarm permit fees along with vacation watch/close patrol forms and distribute the form to the appropriate unit with instructions of patrol.
  • Monitor police department and school cameras.
  • Assist officer during traffic stops as needed
  • Enter, file and maintain all LVPD warrants, emergency protective orders, missing/runaways, stolen vehicles, firearms & other property in TLETS and RMS along with criminal trespass warnings.
  • Send out reverse 911 when there is a City emergency (ex. boil water notice).
  • Monitor CCTV closely when cells are occupied.
  • Issues dog tags for pet owners.

Requirements:

  • High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.
  • A valid Advanced Telecommunicator License is a plus.
  • Knowledge of dispatch policies and procedures is preferred.