Community Service Officer
Salary: $74,108.29 – $90,094.24 Annually.
Position Summary:
Under general supervision, provides technical police services in crime prevention, crime investigation, and crime response which do not require full police powers; assists police officers in the maintenance of law and order; performs related duties as required.
Essential Functions:
- Enforces traffic and parking ordinances. Writes parking tickets.
- Orders vehicle seizures.
- Investigates non-injury and minor injury traffic accidents.
- Interviews witnesses and takes statements.
- Ascertains accident sequence.
- Prepares accident diagrams.
- Performs traffic control.
- Responds to and investigates traffic complaints.
- Receives reports of commercial, residential and automobile burglaries, petty theft, found property, abandoned bicycles, missing persons, auto theft, and other crimes with no known suspects.
- Conducts initial investigations and prepares reports of findings.
- Ascertains value of stolen vehicles and other lost/stolen items.
- Investigates vandalism.
- Responds to animal control emergencies.
- Assists in crime scene investigations.
- Transports juvenile detainees.
- Transports juveniles to foster homes.
- Provides Vehicle Identification Number verifications.
- Serves subpoenas.
- Researches alarm calls from previous day(s).
- Issues citations and sends out letters for false alarms.
- Data enters citations and alarm permit applications.
- Mails out permit applications, renewal forms, stickers, and alarm information to citizens.
- Handles customer complaints.
- Keeps daily statistics of all alarm calls to post on police department website.
- Works with alarm companies to fix alarm problems and resolve customer issues.
- Files and maintains records of all permits and citations.
- Tracks all permit and citation revenue.
- Processes permit fees collected and forwards to Finance.
- Utilizes Microsoft Word, Excel and Access.
- Assists customers at front counter.
- Conducts training for in-house academy.
- Conducts and/or assist to conduct interviews of witnesses and potential suspects.
- Maintains and investigates active missing person reports.
- Maintains missing person logs.
- Maintains contact with families of missing persons.
- Receives and respond s to abandoned vehicle complaints and calls regarding issuance of any warnings, tows, citations issued.
- Administers the Abandoned Vehicle Authority program from issuance of abatements to the quarterly AVA report.
- Tows and recovers stolen vehicles called into Traffic.
- Traffic control for accidents, parades, crossing guard, etc. as needed.
- Handles Traffic main phone line and office filing in absence of Traffic Clerk.
- Works with Code Enforcement and Traffic Engineering on rear yard abatements or solutions to traffic and code violation problems.
- On alternate years, coordinates and organizes the Junior Safety Patrol event for students in Fremont’s elementary schools.
- Administers the Taxi Driver program for the City of Fremont.
- Accepts and reviews applications for new drivers, renewals, and transfers.
- Performs background, DMV, and criminal history checks of applicants.
- Conducts applicant testing.
- Issues or denies taxi driver permits.
- Handles complaints on taxi drivers from citizens.
- Ensures compliance with Fremont Municipal Code regulations.
- Conducts cab inspections.
- Recruits volunteers.
- Reviews application materials and interviews potential volunteer candidates.
- Performs Background checks of applicants.
- Maintains volunteer records.
- Updates volunteer hours monthly; submits hours annually for citywide report.
- Re-directs court order community service to other volunteer organizations.
- Disciplines, reprimands and terminates volunteers.
- Organizes annual volunteer recognition dinner.
- Assist in detention duties.
- Other duties as assigned.
Requirements:
- A typical way to obtain the required knowledge, skills and abilities would be graduation from an accredited high school (GED or CHSPE may be substituted for a high school diploma) and some public contact experience.
- Willingness to work rotating shifts and irregular duty assignments required.
- Positions in this classification require possession of a valid Class C California Driver’s License.
- Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.