Community Service Officer
Position Summary:
Performs a variety of service involving education and enforcement of City Code such as ordinance enforcement, parking enforcement, and assisting in a support services role for police department officers and staff. The position is a civilian, non-sworn employee with the ability and responsibility to enforce city ordinances and provide public service and problem solving with a primary focus on ordinance enforcement.
Essential Functions:
- Proactively investigates violations of city ordinances and issues warnings or citations as required or appropriate; serves various criminal or civil notices or papers and appears in court to testify regarding cases.
- Assists in detecting, deterring, and resolving problems and issues as they relate to the CSO position within the community.
- Provides support and assistance to licensed peace officers as required or directed.
- Recovers and transports abandoned or found property. Logs items into evidence.
- Responds to complaints concerning violations of various city ordinances, including but not limited to, wildlife, parking complaints, junk/garbage violations, long grass, and other ordinance violations. Takes appropriate actions as necessary and documents actions taken. Focuses on problem solving and service.
- Writes detailed and accurate reports of incidents handled.
- Works an assigned shift using own judgment in deciding course of action, being able to handle situations without assistance.
- The CSO is not authorized to operate an assigned squad car as an emergency vehicle but may be called upon to assist with traffic direction using the assigned squad car or on foot.
- Performs required reporting and records management on incidents handled and investigated.
- Provides support and assistance to licensed peace officers as required or directed.
- Performs other related duties and assignments as required or directed.
Requirements:
- Must be at least 18 years old with a High School diploma or equivalent.
- General knowledge of Windows-based computer programs and ability to learn and utilize computerbased records management system.
- Possession of a Minnesota Class D Driver License and a good driving record.
- Must satisfactorily pass a criminal background examination.
Preferred Requirements:
- Associate Degree or equivalent in criminal justice or related field or currently enrolled in a criminal justice program.
- Previous experience in public service or customer service working with the general public.
- Understanding of objective ordinance enforcement and problem resolution.