Community Service Officer

West Allis, WI
West Allis Police Department

Salary: $20.00 – $25.00 Hourly.

Position Summary:

Key responsibilities in the position include providing basic law enforcement operational support while gaining hands-on practical experience in law enforcement including performing clerical and administrative duties of sworn personnel, monitoring the complaint desk and walk-in complaints, responding to low-priority complaints about abandoned vehicles, animals, found property and other issues not requiring the response of a law enforcement officer, assisting sworn personnel with crash and crime scenes, and more.

Essential Functions:

  • Performs a variety of clerical and administrative duties in support of sworn personnel.
  • Staffs and monitors the front complaint desk.
  • Takes walk-in complaints.
  • Receives, documents, resolves and responds to low priority calls related to an abandoned vehicle complaints, animal complaints, found property complaints, and other complaints not requiring the response of a law enforcement officer.
  • Performs routine vehicle patrol conducting business checks, reporting observed offenses, etc.
  • Assists sworn personnel with crash and crime scenes.
  • Utilizes portable and squad radios.
  • Provides traffic direction and control for accidents, disabled vehicles and road hazards.
  • Enforces City ordinances and parking regulations and issues citations accordingly.
  • Provides security for events including parades, National Night Out, others, etc.
  • Assists with booking and monitoring cell block detainees.
  • Testifies in court.
  • Fingerprints citizens and applicants.
  • Operates office computer/applicable software systems to gather information, write incident reports and document activities.
  • Assists maintenance and mechanics with supply runs.
  • Delivers and gathers supplies and equipment to and from surrounding agencies and companies.
  • Performs other duties as assigned.


  • High School diploma or equivalent.
  • Eighteen (18) years of age or older and enrolled in Criminal Justice, Police Science, or related law-enforcement degree program at an accredited college or university. Candidates must be actively pursuing a career as a sworn law enforcement officer; continued employment is contingent upon maintaining these requirements.
  • Possession of valid WI Driver’s License; candidates must maintain a good driving record throughout employment.
  • Ability to keyboard/type at 30 words per minute.
  • Competent in the use of an office computer/software including but not limited to, Windows and Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook & Calendaring), etc.
  • Ability to work flexible hours, including nights and weekends (accommodations will be made for attending school).
  • Successful passing of a comprehensive police background check, Non-Medical Suitability Evaluation, medical examination and drug screening.
  • Attain CPR and Basic First Aid certification within 6 months of hire.
  • Bilingual English/Spanish is desirable.
  • Completion of National Incident Management System (NIMS) training, ICS-100 and Independent Study-700 within 6 months of hire.
  • Successful completion of in-house New CSO Training and Field Training.
  • Successful completion of in-house training for Transaction Information for Management of Enforcement (TIME) certification.