Communications Technician (911)

Salary: $20.68

Position Summary:

This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations. Oral instructions are received from reports and records submitted.

Essential Functions:

• Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
• Takes down location and personal information of the caller.
• Dispatches available emergency units to the proper location.
• Keeps callers on the line when necessary.
• Advises callers on proper course of actions, calms down, and documents their condition until emergency
units arrive.
• Maintains logs of all calls and dispatched units.
• Enters call information and records into database
• Accurately process and transmit information over a radio system
• Provides emergency medical instructions and pre-arrival instructions to callers during crisis
• Able to maintain control of an emergency call without assistance from a supervisor
• Shift work, must be able to work rotating 12-hour shifts (include days, nights, weekends and holidays)
• Keep up with the location and safety of all emergency units, while simultaneously maintaining the radio
and taking emergency calls
• Other duties as assigned

Requirements:

• Applicants must be 18 years of age or older with a High School diploma or equivalent.
• Applicant must be able to pass a Dispatcher’s skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress test